Purchases are handled by the store
Rilo Pro is billed by Apple (App Store) or Google (Google Play), and Rilo has no access to your payment details. That means the store, not Soewidiputra, processes payments and decides most refund requests under its own policy.
How to request a refund
- Apple: open reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and select Request a refund.
- Google Play: open your Google Play order history, choose the Rilo Pro order and follow Request a refund, or use the Google Play help page for refunds.
- Stuck, or the store says it cannot help? Email support@soewidiputra.com with the store, the purchase date and your order number, and we will look into it and point you to the right next step.
Subscriptions and cancelling
Monthly and yearly plans renew automatically until cancelled. Cancel any time in the App Store or Google Play subscription settings, since deleting the app does not cancel a subscription. After cancelling you keep Pro until the end of the period you already paid for. Refunds for the current period are generally not given unless the store or applicable law requires it.
Lifetime purchase
The lifetime purchase is a one-time payment that unlocks Pro for as long as the app is offered and linked to your store account. Please use the store's refund process soon after purchase if you change your mind, since stores usually apply short windows.
When we will help
- You were charged but Pro did not unlock. First try Restore purchase in Settings > Rilo Pro, then contact us.
- You were charged twice for the same purchase.
- Where consumer protection law in your region gives you a right to a refund.
Restoring Pro
Bought Pro before? Open Rilo Pro in Settings and tap Restore purchase while signed in to the same App Store or Google Play account. Pro is linked to that store account.
Contact us
Questions about refunds? Email support@soewidiputra.com.