Get in touch
For help, feedback or questions about Rilo, email support@soewidiputra.com. We aim to reply within a few business days.
What to include
- Your phone model and whether you use Android or iOS.
- The app version, shown in Settings.
- A short description of what happened and what you expected.
- Screenshots, if they help. Please leave out anything private.
Reminders not arriving?
Open Settings > Notifications & reminders. The reliability check shows whether notifications, exact alarms and battery settings are holding reminders back, and the test buttons send a notification right now or in one minute. Some phone makers add their own battery saving on top of Android, so you may need to allow Rilo to run in the background.
Purchases and Pro
Restore a previous purchase from Settings > Rilo Pro. Manage or cancel a subscription in the App Store or Google Play. For refunds, see the Refund Policy.
Moving to a new phone
Back up your data from Settings > Data & Storage before you switch or uninstall, then restore from the file on the new phone. Rilo does not keep a copy of your log, so without a backup it cannot be recovered.
Your health
Rilo cannot give medical advice. If you feel unwell while fasting, stop and speak to a medical professional. Please do not send us sensitive health details by email.